Case Studies In Knowledge Management by Murray E. Jennex

By Murray E. Jennex

Case reports in wisdom administration presents wealthy, case-based classes realized from numerous examples of exact functions of data administration in quite a few organizational and worldwide settings. various KM matters are explored, together with matters linked to development a KMS, organizational tradition and its influence on wisdom trap, sharing, re-use, procedure, and implementation of KM tasks and a KMS. the good thing about concentrating on case and motion learn is this learn offers an intensive and in-depth historical past and research at the topics, offering readers with better perception into the problems mentioned.

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While the organization had a number of KM tools available in various geographies, these were mainly used to manage day-to-day business knowledge. Sharing of learning materials and experiences was a relatively new concept in the organization. The existing tools have been flexed to implement a structured programme of interventions to increase organizational capacity through this sharing of knowledge. There is now a set of tools and practices in place to reinforce and cascade the learning across Europe aligned to the organizational culture using a variety of mediums including, but not limited to, the PC.

Participation by week, annotated to show key communication activities Email 1200 1000 JPL Universe 800 End of Roll-Out Pre-Publicity 600 400 200 19 17 15 13 11 9 7 5 3 0 1 Number of Participants 1400 Week Number Copyright © 2005, Idea Group Inc. Copying or distributing in print or electronic forms without written permission of Idea Group Inc. is prohibited. Learning from Simple Systems: The Case of JPL 101 17 Impact of Communication Mechanisms Because JPL 101 is a voluntary-use system, providing general rather than jobspecific knowledge, a number of institutional communication mechanisms were employed to let people know this resource existed.

In 2001, the firm implemented a global learning management system with specific, pan-European capabilities including e-learning, registration for tutor-led learning, and an online lending library with books, CDs, tapes, videos, and computer-based training (CBT). The system also provided the capability to record for each learner what learning they had accessed and to allow an “approver” path for line manager involvement and alignment to learning. Usage statistics have increased from 11% of the total European population in 2001 to more than 28% in 2004.

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